Digital Transformation for the Management of Wheelchair Lift Fleet in Riga City Municipality

Status: Realized projects

The project developed and implemented a digital and automation solution for managing the maintenance operations of Riga’s municipal wheelchair lift fleet. The system provides a unified data environment and standardized workflows. The new application enables municipal employees and maintenance service providers to submit, receive, and process service and repair requests more efficiently, while also offering clear and accessible analytics on the entire lift fleet.

The Significance of the Project for Riga

In 2023, the pilot project “Implementation of an IoT Monitoring System for Wheelchair Lifts in Riga City Municipality” introduced smart monitoring for lift operation. This new project represents the next step toward full digital transformation.

Previously, the maintenance of wheelchair lifts was managed manually through multiple separate Excel sheets, emails, and phone calls — a time-consuming process that limited data accessibility. There was no unified system containing information about each lift’s life cycle, repairs, costs, or user changes. The lack of automation hindered consistent and high-quality service delivery and made data analysis difficult.

Target of the Project

To develop and implement a digital solution that ensures transparency in managing the wheelchair lift fleet’s maintenance activities through centralized data, automated workflows, and advanced analytics capabilities.

Benefits for Residents

✔ Faster and higher-quality organization of lift maintenance and repairs
✔ Reduced time spent on communication between users, service providers, and the municipality
✔ Data and reports accessible at any time for all target groups — residents, management, and service providers

Project Activities

✔ Feasibility study and infrastructure assessment for digital solution implementation
✔ Development of a user application prototype and data migration from existing Excel files
✔ System testing, functional design verification, and adaptive design development for mobile and web platforms
✔ Introduction of document digitalization features, including integrated electronic signatures
✔ User training and creation of instructional videos
✔ Approval of the digital solution and evaluation of its impact

Implementation Area

Entire administrative territory of Riga City Municipality

Project Results

✔ A unified digital application developed for wheelchair lift fleet management
✔ Automated submission and processing of maintenance and repair requests
✔ Historical data migrated and integrated from various sources
✔ Standardized reports created
✔ Data accessibility ensured for all stakeholders
✔ Established a foundation for further process digitalization

Funding, Duration, and Partners

Funding source: Riga City Innovation Fund
Total budget: EUR 19 989,2
Implementation period: 2024

Project partners: Riga City Council Welfare Department, in cooperation with digital solution developers and wheelchair lift maintenance service providers

Contact Information

Welfare Department
Riga City Council
Phone: +371 67105151
Email: dl@riga.lv