Optimization of Resources and Service Quality at the Riga City Orphans’ Court

Status: Realized projects

The project introduces artificial intelligence (AI) tools to improve document circulation within the Orphans’ Court and enhance the quality of services provided to residents. By automating administrative processes, the initiative strengthens institutional efficiency and ensures client services that align with modern good governance practices.

The Significance of the Project for Riga

The Riga City Orphans’ Court manages a large volume of information and documentation daily, including meeting minutes, conversation transcripts, and international case files. Manual data processing requires considerable time and human resources, which can delay timely decisions in protecting the rights of children and persons under guardianship. Implementing AI solutions helps optimize these processes, ensuring faster and higher-quality service delivery to residents in need.

Target of the Project

The project aims to optimize the Orphans’ Court’s internal resource management through the use of artificial intelligence, improving service quality, accessibility, and efficiency. The goal is to reduce administrative workload, speed up document processing, and enhance the overall client experience.

Benefits for Residents

✔ Faster and higher-quality services provided by the Orphans’ Court
✔ Increased trust and satisfaction among clients
✔ More efficient protection of children’s and guardianship rights

Project Activities

✔ Preliminary assessment of artificial intelligence tools in cooperation with AI Master Lab Ltd
✔ Implementation of selected AI-based solutions
✔ Training of staff in the use of artificial intelligence tools

Project Results

✔ Optimized workflows and reduced document processing time
✔ Increased client satisfaction and trust
✔ Faster handling of international cases
✔ Reduced outsourcing costs

Funding, Duration, and Partners

Funding source: Riga City Innovation Fund
Total budget: EUR 1815
Implementation period: 2024
Project partners: Riga City Orphans’ Court, AI Master Lab Ltd

Contact Information

Riga City Orphans’ Court
Phone: +371 67037746
Email: bt@riga.lv